Customer Help

Making Sure Your Purchase is Perfect
At ToyMarket.lk, we understand that sometimes things don’t go as planned. We want your shopping experience to be worry-free, so we offer a hassle-free return and refund policy.

Conditions for Return and Refund:

• You can return an item within 07 days of receiving your order.
• Items must be unopened, unused, and in their original packaging with all tags attached.
• We cannot accept returns for used or damaged items.

How to Initiate a Return:

• To initiate a return, please contact our customer service team by [Phone Number] or email us at [Email Address].
• In your email, please include your order number, the item(s) you wish to return, and the reason for your return.
• Once we receive your request, we will provide you with further instructions on how to return the item(s).

Processing Your Return and Refund:

• Upon receiving your returned item(s) and verifying that they meet the return conditions, we will process your refund within 14 working days.
• Refunds will be issued to the original payment method used for the purchase.

Additional Information:

• Please note that you will be responsible for the return shipping costs.
• For defective or incorrect items, we will cover the return shipping costs.

We’re Here to Help!
If you have any questions regarding our return and refund policy, please don’t hesitate to contact our customer service team. We’re happy to assist you in any way we can.

Please note: You can replace the bracketed information with your specific details like the number of days for returns, phone number, and email address. You can also add any additional information you want to include in your return and refund policy, such as exceptions or specific instructions for certain types of products.

Fast and Reliable Delivery to Get You Smiling
At ToyMarket.lk, we understand that getting your child’s new toy in their hands quickly is important. That’s why we offer a variety of delivery options to ensure a smooth and convenient shopping experience.

Delivery Areas:
We currently deliver across Sri Lanka.

Delivery Timeframes:
We strive to get your order to you as soon as possible. Typical delivery timeframes are:

• Major Cities: Within 1-3 working days
• Other Areas: Within 3-5 working days

Please note that these are estimated timeframes and may vary depending on your location and order specifics. We will keep you updated on the status of your order via email.

Delivery Costs:

• Free Delivery: We offer free delivery on all orders above a specific value (to be determined by ToysMarket.lk).
• Standard Delivery: A flat rate will be applied for orders below the free delivery threshold (cost to be determined by ToysMarket.lk).

Tracking Your Order:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the courier’s website.

Order Confirmation:
After placing your order, you will receive a confirmation email with a summary of your purchase and estimated delivery time frame.

Undelivered Packages:
If your package is undelivered after a reasonable timeframe, please contact us at [insert customer service email address] and we will be happy to investigate the issue.

We’re Here to Help!
If you have any questions about our delivery policy, please don’t hesitate to contact our friendly customer service team. We’re always happy to help!